TRIVE Co., Ltd. (the “Company”) handles personal information and related data obtained through inquiries on this website, business communications and use of the website as described below, in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.
1. Information We Collect
We collect, to the extent necessary, names, email addresses, telephone numbers, company names or affiliations, inquiry details and other information needed for business communications through inquiry forms, email, telephone and other lawful means. Our inquiry form requires your name, email address and inquiry details.
To operate the website, maintain security and understand usage, we or the external services we use may also collect IP addresses, pages viewed, access dates and times, browser and device information, and identifiers such as cookies.
Our inquiry form does not request credit card numbers, bank account numbers or identification document numbers. Please do not enter sensitive information that is unnecessary for your inquiry.
If you post a comment on an article, we process the display name, email address, comment text and other information you enter to manage comments and prevent abusive submissions. Your display name and comment text may be published on the website. Your email address will not be published as part of the comment text.
2. Purposes of Use
We use the information we collect only to the extent necessary for the following purposes:
• Responding to inquiries and consultations and making necessary contact
• Conducting business discussions, fulfilling contracts and communicating in connection with our sales and marketing, consulting, PR, design and other services
• Providing materials and information at your request or with your consent
• Analyzing website usage and improving content and usability
• Addressing spam, unauthorized access and other misconduct
• Responding to requests and consultations concerning personal information and complying with legal obligations
When we collect personal information directly from you in writing or through a form, we state the purposes of use in advance. If those purposes change, we notify you or make an announcement as required by law, and obtain your consent where necessary.
3. Third-Party Disclosure and Outsourcing
We do not provide personal data to third parties except with your consent, where permitted by law, or in other applicable circumstances. We do not provide personal information obtained through inquiries or similar communications to overseas hotels.
If we outsource the handling of personal information for website operations, sending and receiving email or other activities to the extent necessary to achieve our purposes of use, we select appropriate service providers and exercise necessary and appropriate supervision. Please also see the next section for information about external services.
If personal data is handled by a business located outside Japan, we take the measures required by applicable law, including providing necessary information and obtaining consent where required.
4. Cookies, Analytics and External Services
This website uses cookies, other technologies and external services to provide display functions, analyze usage and prevent misconduct. If information such as cookie data constitutes personal information when combined with other information, we handle it in accordance with applicable law.
Google Analytics
This website uses Google Analytics to analyze usage and improve the site. Pages viewed, access dates and times, device and browser information, and identifiers such as cookies may be transmitted to and processed by Google. We take care not to send names, email addresses or similar information as analytics data.
【Google reCAPTCHA】
This website uses Google reCAPTCHA to prevent spam and misuse. IP addresses, device and browser information, interaction data and other information needed for assessment may be transmitted to and processed by Google.
Sharing Buttons and External Content
This website uses sharing features provided by AddToAny and other services. When you use a sharing feature or view external content, your IP address, the page viewed, device information and other data may be transmitted to the relevant provider. Please review the privacy policies of linked websites and sharing services.
You can delete or restrict cookies through your browser settings, although some features may become unavailable. Google also provides an opt-out browser add-on for Google Analytics. Please see the links below for details on how external services handle information.
We also use external delivery services, including WordPress.com and Google Fonts, to provide programs, fonts and other resources. When these resources load, IP addresses, device information and other data necessary for delivery may be transmitted to the relevant provider.
Information About Related Services:
How Google Uses Data
Google Analytics Opt-out Browser Add-on
Google Cloud Privacy Information
AddToAny Privacy Policy
Automattic Privacy Policy
5. Security Measures and Retention
To prevent leakage, loss or damage to personal data, we implement necessary and appropriate security measures suited to the nature and volume of the information we handle. These include managing access permissions, informing employees of relevant requirements, protecting devices and systems, and supervising service providers. We respond without delay to inquiries about specific measures, except where disclosure could compromise security.
We retain personal information for the period needed to achieve the purposes of use or as required by law. When it is no longer needed, we endeavor to delete it without delay in accordance with applicable law.
If a data breach or similar incident occurs, we investigate the facts, work to limit harm and prevent recurrence, and report to Japan’s Personal Information Protection Commission and notify affected individuals where required by law.
6. Requests for Disclosure, Correction and Suspension of Use
You or your lawful representative may, subject to the requirements of applicable law, request notification of the purposes of use, disclosure, correction, addition or deletion of retained personal data; suspension of use or erasure; suspension of third-party provision; and disclosure of records of third-party provision. We also handle requests concerning information that is no longer needed or circumstances that may harm your rights or legitimate interests, in accordance with applicable law.
Please contact us using the details below, stating your request and the information necessary to identify the relevant data. We verify your identity or authority to act as a representative to the extent necessary and explain the procedure while taking care not to impose an excessive burden. In principle, disclosure is made in the method you request, including electronic records. If that method is difficult, we explain the reason and offer an alternative.
The disclosure fee is JPY 1,000 per request. We explain in advance which requests are subject to the fee and how to pay when accepting a request. This disclosure fee does not apply uniformly to requests for correction, suspension of use or similar actions.
We notify you without delay whether we will comply with your request. If we cannot comply with all or part of it, we endeavor to explain the reason.
7. Company and Contact Information
Company: TRIVE Co., Ltd.
Representative: Kei Tobu
Telephone: 070-2316-2239
Email:ktobu@trivecoltd.com
For questions, complaints or requests for disclosure concerning personal information, please contact us at the email address above or through this website’s inquiry form.
Our company address is not published on this page. On request through the contact point above, we respond without delay with the company address and other information that applicable law requires us to make available to individuals concerning retained personal data.
8. Changes to This Policy
We review this policy as laws, regulations and our services change. When we revise it, we communicate the changes in a manner appropriate to their nature, such as posting the revised content and revision date on this page. Where individual notification or consent is required by law, we follow the prescribed procedures.
Last revised: October 19, 2026